The eGovernment and the Citizen's Portal - Challenges & Solutions

The Administration is moving forward with firm step, with the help of technology to the "e-Government", eGovernment and a new relationship with citizens, leading to a new concept and a new social reality. EGovernment is changing significantly, their relationship with the citizen and society.

The Law 11/2007 defines the Citizens' Electronic Access to Public Services has come to give the final impetus to the "eGovernment" to enshrine the rights of citizens with obligations and the new needs of the Administration. Public administration faces a major challenge to improve their efficiency and productivity, and above all, increase service quality and promote the Administration's approach to the Citizen and the Company.

What gives us a "Citizen's Portal" or eGovernment? It is a centralized access via the Internet, where the Citizens and Businesses will be able to access information and services they need so much easier. Directors may submit to the requests or appeals, even without leaving your home or workplace may make payments or access the notifications and communications to enable them to public administrations and, in general, improve and optimize their relationships with them.

The "Citizen's Portal" much more than technology

Adoption and enforcement of e-Government (eGovernment) or a "Citizen's Portal" is not a simple matter. We found a number of factors unrelated to the technology that we have to consider for successful implementation of administrative procedures electronically.

One of the most important, if not the most important obstacles are focused on the willingness and ability to share information between the various administrations, and the "human factor", which has shown that standard users as both parties are reluctant to change. And we must not underestimate the impact you can have the results of process automation are usually not immediate and will only be achieved with determination and patience.

Therefore, it is very important to have clear political leadership, which allows to find the way to overcome resistance to these changes, have a flexible staff allowing an open mind, so necessary to introduce organizational changes and to maintain and make advantage of the investment, ie, having a long term perspective, but at the same time, work and insist on concrete short-term achievements. Present and "sell" each of the small achievements is what will make the barriers and resistance to change and even disappear go down, and those who were once opponents to become the most faithful allies.

Companies providing solutions for the administration, who have worked for many years in the Administrative Procedures Automation, understand this reality. In fact, in recent years have been consolidated and outlining some of them with his ability to cover online processing major projects for the Public Administration.

Companies providing solutions for management and administration increasingly understand that their relationship is not limited to mere suppliers / buyers of technology, but that providers become an indispensable business partner to ensure successful implementations of ICT solutions. The solutions and their possible adaptations include a wide range of procedures from the Gateway City to City in a comprehensive management of public land in a region or a complete process automation Electronic Procurement adapted to the new law in any public .

EGovernment solutions for all types and needs recently the General Department of Resources Development in the Ministry implemented a project that represents a firm commitment to this organization for the rights of citizens by allowing you to manage the course of a comprehensive resource from the Web portal Ministry. Beginning with bringing the action through to check the status of their application and receive notification of its decision in a Telematics.

Another example of the implementation of ICT solutions in public administration is in the Management Administrative and contentious. Ensuring confidentiality of data while performing an automated monitoring of the resource since its entry into the ministry, either on paper or through a website registration to resolution and communication to the appellant. It is a social breakthrough.

Thanks to new technologies Administrations, in collaboration with technology companies, contribute to the creation of new channels of communication between the citizen and the administration, with the goal of anytime, anywhere, all citizens can exercise their rights and access e-Government through its "Citizen's Portal."